In order to maintain strong business relationships in all economies a company should have good service, remember the customer is always right, have integrity, deliver products on time and base prices on market demand. Following these standards, clients will remain customers in economies which are good or poor.
Customer service should always be at the top of the list when working with clients. There should be someone readily available to answer any questions or concerns brought up by a customer. Problems should be addressed immediately upon receipt; clients do not want to wait on answers. On the same note, product quality should always be top notch; during an economical down turn, corners should not be cut in either the product or the service. Without customer service, clients will leave for the competitor rapidly.
The customer is right; the quickest way to lose a client is to argue. Even if he is wrong, there are times when the business needs to agree with him and tell him he is right. Arguing will drive the customer to the competitor in no time at all. Word will spread throughout an industry if a particular company is unwilling to work out problems with a customer.
Be truthful, a quick way to lose a business relationship is to lie to a client. Folks do not appreciate being told false statements; the truth always comes out. When the truth does come out, it can be detrimental to a relationship. The truth may hurt at the time, however, in the long run a truthful business will be better off.
Don't make customers wait an unreasonable period of time; when an order is placed, a client expects it to be filled within a certain period of time. Keep the buyer informed as to where his order is in the system, give him a delivery date or time. This information is important for his scheduling; he will not be satisfied if he is paying employees to stand around and wait for an order to finish a project.
Let supply and demand drive the pricing schedule. During a good economy where supply is low and demand is high, prices will be higher. During a poor economy where supply may be higher and demand is down, prices will be lower. Don't expect to keep a price during a poor economy at a level where it would be while the economy is good. This is a quick exit to the business in a down turned economy.
Following these tips, a business is more likely to maintain strong business relationships. Healthy relations will keep customers in bad times which were gained in poor economies. Keeping these clients satisfied could be the difference of staying in business or going broke during a recession or down turn.
Customer service should always be at the top of the list when working with clients. There should be someone readily available to answer any questions or concerns brought up by a customer. Problems should be addressed immediately upon receipt; clients do not want to wait on answers. On the same note, product quality should always be top notch; during an economical down turn, corners should not be cut in either the product or the service. Without customer service, clients will leave for the competitor rapidly.
The customer is right; the quickest way to lose a client is to argue. Even if he is wrong, there are times when the business needs to agree with him and tell him he is right. Arguing will drive the customer to the competitor in no time at all. Word will spread throughout an industry if a particular company is unwilling to work out problems with a customer.
Be truthful, a quick way to lose a business relationship is to lie to a client. Folks do not appreciate being told false statements; the truth always comes out. When the truth does come out, it can be detrimental to a relationship. The truth may hurt at the time, however, in the long run a truthful business will be better off.
Don't make customers wait an unreasonable period of time; when an order is placed, a client expects it to be filled within a certain period of time. Keep the buyer informed as to where his order is in the system, give him a delivery date or time. This information is important for his scheduling; he will not be satisfied if he is paying employees to stand around and wait for an order to finish a project.
Let supply and demand drive the pricing schedule. During a good economy where supply is low and demand is high, prices will be higher. During a poor economy where supply may be higher and demand is down, prices will be lower. Don't expect to keep a price during a poor economy at a level where it would be while the economy is good. This is a quick exit to the business in a down turned economy.
Following these tips, a business is more likely to maintain strong business relationships. Healthy relations will keep customers in bad times which were gained in poor economies. Keeping these clients satisfied could be the difference of staying in business or going broke during a recession or down turn.
About the Author:
When you have business operations, you should find a legal agent who is well-versed in commercial law. Lawyers who practice this sort of law are useful for all types of business activities.
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