Security System's Revenue To Increase In 2010

| Wednesday, June 16, 2010
By Dwayne Stoltzfus

According to Park Associates, leaders in research and analysis in digital living technologies, the residential burglar alarm and monitoring market is on track to increase 9 percent in 2010, and 27 percent over the next three years. This is a positive projection for the multi-billion dollar industry that took a hard hit from the economic downturn.

Home security sales across the United States took a hard hit in 2008 and 2009 primarily because the real estate market quickly tanked. A hurt economy resulted in far fewer new homes being constructed, which also resulted in fewer new customers. A widespread tightening of consumer budgets also slowed potential sales. When an existing home with an alarm system is sold, alarm companies have the chance to make two new sales. First, the homebuyer is likely to retain the existing system and become a new customer. Second, the home seller is likely to hire the alarm company to install a system within the new house. Arguably, out of the recession came an additional market sector: the fear driven consumer.

According to the Security Dealer Magazine (SDM), home alarm security systems continue to be a necessity in America's homes and businesses, even in these turbulent and unknown economic times. The proof is found in the solid numbers, showing a 6 percent growth in the monthly monitoring rate, and a 2 percent rise in the total annual revenue.

Many companies felt the effects of the global recession. There was a new increased focus on customer retention as many customers struggled to pay everyday bills. Like with any industry, those companies that prepared early, improving operation efficiencies and cost cutting, managed to weather the harsh economic storm. Recessions often force companies to think more critically about spending both time and money with respects to efficiency and profitability. They bring about new thinking and change.

The outlook for 2010 in the alarm industry remains somewhat positive. More than half of all alarm security dealers, according to the SDM, believe that after a better year in 2009, the next year will hold increased revenues. Parks Associates estimates the United States residential intrusion and monitoring market will account for more than $9 billion in 2010. Nearly 75 percent of the consumer-level spending will come from monitoring revenues ($6.7 billion), while just under 20 percent will come from hardware purchases ($1.8 billion), and 6 percent of revenues will come from installation labor ($521 million). Ultimately, the alarm industry will continue to grow and change as it looks to bounce back from an unusually poor year.

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Telephone Answering Services - How To Get More For

| Saturday, June 12, 2010
By Joseph Taylor

Managing a company is not all that simple and looking at the economic dilemma of late makes it all the more reason for a business to offer nothing but the best service to the customers. Telephone answering is the very basic requirement of a fruitful commerce however it can also be one that can take out a lot of money out of a company without even realizing it!

## Why get a telephone answering contract? Because it will help you to improve your business!

A receptionist service that is provided by an outsource firm is the perfect technique to ensure that incoming calls to your office are greeted in a proficient way.

## What is wrong with a call operator? Let me explain...

The cost for hiring a fulltime worker that is eligible for holidays, sick leaves, day offs, time offs, as well as a set of complete utensils is extremely pricey especially when many calls are still left unanswered. Cut back by getting a telephone answering service that is much cheaper as well as better customer handling!

## What advantages do I get out of it?

For a fixed charge every month, your calls will be managed by an outsourced answering service that will handle your call activities on behalf of your company using your company's identity and deliver your messages through fax, SMS or email. You also have the option to get calls transferred to you to make telephone answering easier, more economical and trustworthy ever!

## Last but not least...

A first class telephone answering service will deliver all the things as explained above at better rate compared to what you normally pay for your worker.

So, do you think your company too can benefit from using Phone Answering Service? Then find a great answering service provider now and let professionals do their job!

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4 Simple Methods To Ensure Customer Loyalty

| Monday, June 7, 2010
By Sally Thompson

It is always essential for an internet marketer to provide good service to his customers. There is no big mystery behind this. If you are running an internet based business, then it is necessary that you must redouble your customer service efforts.

No matter how you earned your JV customers, it is always important to remember that a repeat business is necessary for most of the businesses. Moreover, you should also keep in mind that customers, both new and existing can always go to your business rivals in case they feel that you don't deserve their business.

1. Give them Extra Value: Always make sure that your customers get the best of your business. Let us consider an example. Consider you have a JV business that deals with hair products and there are five other companies dealing with the same products. What could be the reason for customers to flock to your stores? Well, it may because of the free trial that you are offering ,free hair washes, complimentary samples or maybe just because you sell your products at a much lower price than your competitors. Whatever be the reason, people will always prefer you because of the extra value or care that they receive from you. Make sure you provide them with many benefits and offers and keep them satisfied in order to make them return to you for more business.

2. Responding to queries and complaints personally and promptly will help you earn a name among your customers. Will you keep your customers waiting for business in case you had a brick and motor store? You surely cannot get away with the delay habit every time.

3. You must aim for continuous improvement. Do not sell similar products always, without change. You must have variety of products and labels as well as a "wow' effect to beat your competitors and to keep your customers from being drawn from you. There must be a constant effort to improve the quality of the goods you produce. You can also look at the way your JV product is packed. If you are marketing a service, put more features into it or redesign the packaging so that you add more value to it.

4. Respect your Customers Always: Respecting your customers is the best way to gain their loyalty. Although many feel that the custom of referring to people by their last name is not in fashion now, you can bring back the custom again in your JV business. Make sure that you greet your customers with a smile. Always be sincere in attending to your customers and respect their needs. Thanking them for their business by using terms such as "we'll see you next time" or "it's been a pleasure" will make them feel extra special.

5. Offering easy access for customers to contact you is very important. People will refrain from visiting your site or purchasing from you if you do not have proper contact details. Lack of contact details will label you as a scammer. It is not possible to run a business and stay anonymous without giving some personal service to people. So people might want to contact you in some way or the other. This could bring about additional sales. Just the thought of having your contact number can transform mere visitors into paying customers. Providing good customer service should not be considered as a chore. Making small updates to your service will help you gain more sales and customers.

Always be friendly to your customers and try to sort out difficulties with a smile. Try to substitute the oft repeated phrase "have a nice day" with other informal words like "thank you for your business", "it's been a pleasure" or maybe "we'll see you next time",

Spending some time to ensure that your customer receives the best service is certainly not a waste. This could prove to be useful especially when there is a possibility of your profits being doubled.

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How To Survey Your Buyers And Keep Them Too

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By Chris Green

The secret of running a good business is to find our exactly what your customers are looking for and to try and give it to them. But unless you claim to be clairvoyant, you would need some assistance in figuring out these imponderables. The simplest way, perhaps, is to ask your customers to tell you what they want. Here is how you can do that. Here are some tips you can follow:

Here are some tips to help you improve on customer service:

1. First, understand your purpose for surveying your customers. If you are a fashion designer you might be interested in latest trends and seasonal clothing that people are buying. If you are trainer, you may be looking for some feedback on a program you want to promote. If you can get your customers' views on the title, content and style of your survey, you can design your programs to suit the real needs of the customers

2. You can access three online tools that will help you build your survey online for free. In each program you just have to key in your questions and set the answers you are looking for .When you are finished, the program will direct you to a page that you can link to. These free tools are Google Docs,Survey Monkey and Free Online Surveys.

3. Regularly treat your customers to little gifts. This makes people take the effort to contact you. You need not dive away individual prizes. Just organize a contest of your choice.

4. Give them due respect

When you respect your customers you may be sure that they will come back to you. In earlier days, customers used to be referred to by last names. It isn't a bad idea to re-establish that practice in your business. Always talk to your customers pleasantly and handle their issues with a smile. And instead of the clichd terms of greeting, "have a nice day", say" thank you for your business", "we'll see you next time", or even, "it's been a pleasure".

You need loyal customers who will keep your business growing all the time. You will never regret the time and effort you spend to make sure your customers are always happy with your service.

Comments: In your survey, set aside a form for questions and miscellaneous feedback. Some of your respondents may want to leave a novel idea or suggestion and would appreciate a little box for "Any Other Comments or Great Ideas You'd Like to Share?" Free Gifts: You can think of giving some free gifts like an ebook, gift coupon or free service as an incentive to complete the survey. Make the gift accessible form the final page or just call for email addresses to send the gifts to.

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New Technology For The Small Business Gift Card Or Loyalty Card Promotions

| Wednesday, June 2, 2010
By Robert MacKenzie Wallace

Out of date Loyalty Card and Gift Card software is steadily evolving into new and money making methods.The great part is that the money making and keen promotional abilities of gift card and loyalty card software are in tact and as strong as ever. The cost per swipe is down 50% and monthly fees are greatly reduced. Sometimes for as low as $40.00.

For the small business, the new technology of processing gift card and loyalty card transactions is unlimited, more flexible, and best of all the cost is more like nothing, yes nothing, for database management, processing patron information like addresses and phone numbers. The opportunities for cost efficient PC-based technology are now here. Even small iPad like terminals are available for under $60.00 for a merchant looking to increase profitability and repeat business with gift cards.

The small business has unlimited possibilities with the new technology. Custom crafted software functions can be created that allow you to offer courtesy comp cards, patron refund cards, re-loadable and employee discount cards too. The ability to make your own designed promotional loyalty and gift card promotions that bring more revenue to your business are no possible.

When evaluating PC-based card systems, it's always best to keep future needs in mind. As a business grows, so will the database of customers who have cards. So it's important to choose a commercial strength software product which has database architecture sufficient to handle a large amount of data, for example, Microsoft's SQL database. There are some pc-based card systems out there which fall short in this regard and utilize desktop databases like Microsoft's Access database. Merchants generally run into problems a couple of years down the road with these types of databases.

These are the innovations now available to the small business. From Joe's Pizza to Walmart in China. Terminal, not just PC Based hardware and software is readily available for Gift Card and Loyalty Card software solutions for your business.

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