If you’re constantly making notes while speaking with clients, and then attempting later to figure out and understand the important points, you’ve probably wished you can just record telephone calls and focus on all of them later, rather than counting on scrawled notes or needing to call the client in order to clarify something through an earlier conversation.
As long as your client consents to your recording the conversation for your records, you can make a tape or digital recording and keep it to review later. Not only will most clients agree, but most of them will appreciate your attention to detail and your effort in recording the conversation to resolve questions you may have later.
To record phone calls, you will need a recording device that works with your phone. If you’re recording from your office and have a phone with a base and handset, any phone recording device will work. If you’re using a cell phone, you will need a cell phone recorder. Telephone recorders range from very inexpensive to very expensive. You will probably find that an affordable device using a microcassette or digital storage fits your needs at first. If you outgrow your initial recorder, you can upgrade to one with more advanced features.
Any time you’ve hooked up your recorder to your phone, you should test the device and be sure you know the way to document phone conversations. It's usually very easy and you should become on your way to recording the phone calls very quickly.
Before you decide to record phone calls along with clients, ask their particular permission, and if feasible get their permission around the recording at the beginning of every call. If concerns arise later, getting the permission for every call on the tape or even digital recording helps you to save time and hassle showing you had permission.
If you have a problem with the client later, do not use your recorded conversations in any way other than verifying the conversation. It’s very unlikely that you’d ever have a reason to use a conversation against a customer but if you have the opportunity, don’t do it. Maintain your integrity.
Using a simple phone recorder to document client phone calls to be able to verify details later on will make your job simpler and your clients will like your strategy for obtaining things done right the very first time.
As long as your client consents to your recording the conversation for your records, you can make a tape or digital recording and keep it to review later. Not only will most clients agree, but most of them will appreciate your attention to detail and your effort in recording the conversation to resolve questions you may have later.
To record phone calls, you will need a recording device that works with your phone. If you’re recording from your office and have a phone with a base and handset, any phone recording device will work. If you’re using a cell phone, you will need a cell phone recorder. Telephone recorders range from very inexpensive to very expensive. You will probably find that an affordable device using a microcassette or digital storage fits your needs at first. If you outgrow your initial recorder, you can upgrade to one with more advanced features.
Any time you’ve hooked up your recorder to your phone, you should test the device and be sure you know the way to document phone conversations. It's usually very easy and you should become on your way to recording the phone calls very quickly.
Before you decide to record phone calls along with clients, ask their particular permission, and if feasible get their permission around the recording at the beginning of every call. If concerns arise later, getting the permission for every call on the tape or even digital recording helps you to save time and hassle showing you had permission.
If you have a problem with the client later, do not use your recorded conversations in any way other than verifying the conversation. It’s very unlikely that you’d ever have a reason to use a conversation against a customer but if you have the opportunity, don’t do it. Maintain your integrity.
Using a simple phone recorder to document client phone calls to be able to verify details later on will make your job simpler and your clients will like your strategy for obtaining things done right the very first time.
About the Author:
If you need to use call recorder so that you can remember and review what was said, you can do certain things to make sure your recording goes more smoothly. Amanda Wesley is phone recorder expert, writing advice on recording telephone calls for over a decade.
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