Conducting business or selling on phone presents unique challenges to everyone, especially since you can't see the person you are talking to, therefore you cannot judge where the conversation is headed by merely looking at a person's facial expressions. Such an arrangement also breeds a few possibilities for miscommunication, and in the world of telemarketing, that is something that you simply cannot afford.
Contrary to popular belief, your feelings do get communicated over the telephone no matter how hard you try to cover them up. That is why in order to be a successful telemarketer, one needs to discover ways to sell on the telephone effectively by mastering these emotions and turning them into a positive element that enhances your influence on a customer.
Efficient ways on how to sell on the phone are most often rooted on accurate self-assessment, fully understanding one's capacities, and knowing how to transform weakness into strength. This process may be applied on the subject of emotion control by way of these simple steps.
A little smile will go a long way. One might not notice it immediately, but a smile may actually make one sound better on the phone, this is because we have a tendency to open our mouths wider when we verbalize with a smile. And the positive air that a smile generates can likewise be transmitted directly to the person you are speaking to.
Be prepared with a good line, there's nothing more off-putting than doing a business call with a person who seems completely at a loss for words. If that person is representing a business, then that business will have already lost some credibility.
Being prepared with a professional and standard opening line when making or taking calls allows you to have more confidence in talking with a client, and this confidence translates to an increased opportunity to engage the client and close a sale.
Never give in to negative emotions. No matter how irate a customer is on the other end of the line, keep in mind that you are handling a client and should refrain from agitating them even further. Allow them to speak their mind but be firm in reminding them that you're here to help them.
Contrary to popular belief, your feelings do get communicated over the telephone no matter how hard you try to cover them up. That is why in order to be a successful telemarketer, one needs to discover ways to sell on the telephone effectively by mastering these emotions and turning them into a positive element that enhances your influence on a customer.
Efficient ways on how to sell on the phone are most often rooted on accurate self-assessment, fully understanding one's capacities, and knowing how to transform weakness into strength. This process may be applied on the subject of emotion control by way of these simple steps.
A little smile will go a long way. One might not notice it immediately, but a smile may actually make one sound better on the phone, this is because we have a tendency to open our mouths wider when we verbalize with a smile. And the positive air that a smile generates can likewise be transmitted directly to the person you are speaking to.
Be prepared with a good line, there's nothing more off-putting than doing a business call with a person who seems completely at a loss for words. If that person is representing a business, then that business will have already lost some credibility.
Being prepared with a professional and standard opening line when making or taking calls allows you to have more confidence in talking with a client, and this confidence translates to an increased opportunity to engage the client and close a sale.
Never give in to negative emotions. No matter how irate a customer is on the other end of the line, keep in mind that you are handling a client and should refrain from agitating them even further. Allow them to speak their mind but be firm in reminding them that you're here to help them.
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