Asian countries are no stranger to the arrival of call center companies, call centers that various companies all over the world depend on for their telemarketing and customer service functions. This is because a good number of these call centers have popped up in various territories within Asia, and are continuing to expand in the area.
This is also why we regularly encounter people with different accents and nationalities when calling a particular company's customer service section, or when taking telephone calls from telemarketers, even when the businesses they represent are only doing business in a particular country.
This arrangement has numerous benefits, for one thing, it provides various companies with a cheaper alternative to running an in house remote customer service and telemarketing office, it also creates additional jobs in a multitude of nations. But there are also instances when such an arrangement ends up doing more harm than good, especially when the person taking the telephone call appears to have no clue whatsoever on how to handle clients on the telephone.
When this happens, the business being represented by the call center suffers and loses the opportunity to gain added clients. This is why one should follow specific systems on how to sell on the phone.
Let us begin with what one should do at the initial point of contact during a telephone call. Good strategies on how to sell on the telephone should commence as soon as the communication process gets under way, and even before the telephone call is answered. Which means that before answering or making a call, one should put her or himself in a mindset to please and delight the customer. Simple steps like taking a deep breath, smiling, and being ready with a good opening line can make all the difference when taking calls from clients.
The first few words exchanged in a phone call is very important since clients usually judge your execution in those first few seconds, and for you to be in a position to reel them in for a sale or entice them to continue subscribing to your products and services, it is imperative to make a good first impression.
This is also why we regularly encounter people with different accents and nationalities when calling a particular company's customer service section, or when taking telephone calls from telemarketers, even when the businesses they represent are only doing business in a particular country.
This arrangement has numerous benefits, for one thing, it provides various companies with a cheaper alternative to running an in house remote customer service and telemarketing office, it also creates additional jobs in a multitude of nations. But there are also instances when such an arrangement ends up doing more harm than good, especially when the person taking the telephone call appears to have no clue whatsoever on how to handle clients on the telephone.
When this happens, the business being represented by the call center suffers and loses the opportunity to gain added clients. This is why one should follow specific systems on how to sell on the phone.
Let us begin with what one should do at the initial point of contact during a telephone call. Good strategies on how to sell on the telephone should commence as soon as the communication process gets under way, and even before the telephone call is answered. Which means that before answering or making a call, one should put her or himself in a mindset to please and delight the customer. Simple steps like taking a deep breath, smiling, and being ready with a good opening line can make all the difference when taking calls from clients.
The first few words exchanged in a phone call is very important since clients usually judge your execution in those first few seconds, and for you to be in a position to reel them in for a sale or entice them to continue subscribing to your products and services, it is imperative to make a good first impression.
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