In Search for a Perfect and Stress Free Environment in a Call Center

| Friday, November 9, 2012
By Robin Sian Villariza


A fast way to get an idea of their corporate culture is to hang out in the company parking lot in the morning and late afternoon, when people are coming to and leaving from work. It sounds weird, but you would be surprise how much you will learn watching people strolling or walking to and from work. How do they look when they are arriving? Excited, animated, or as if they're walking into a minefield or funeral? And after shift, is there a frantic exodus out of the place, or do workers stroll out in small groups in no hurry to leave? How do they look after putting in a day's work? Wiped out or energized and excited?

Some companies are the standard bearers and trendsetters of their industry. Do not overlook the prestige in working for a company that was a first or that has a lock and key on a certain market. A growing number of small companies, for example, have created powerful little niches that they dominate. There is something to be said for getting in on the ground floor and hanging out with innovators. Most industries are smaller than you realize. Word, good or bad, travels fast.

Many companies boast reputations for hiring only the very best. To find such people, they use recruiters to comb college campuses throughout the country for the top-of-the-class kinds and employ executive search firms to lure high performers away from competitors. They're not wrong thinking that creativity is contagious, triggering fierce competition among workers. In situation like this everyone wins. The company gets high-quality products and employees are inspired to do their very best work. Economist are not taking it lightly when they say that training is a critical key to a successful career. It does not matter whether you train yourself or find companies offering sophisticated training programs, the idea is to stay razor sharp so you're on top with the latest trends, technology, and thinking.

In an ever changing and inconstant high-speed economy, you'll benefit by working for a company committed to training and educating its employees. The American Society of Training and Development says that training is more critical than capital resources. In the past only big companies offered workers expensive training programs. Now small and midsize ones are offering a variety of programs that range from on-site courses to opportunities to get bachelor's, master's, even doctoral degrees. Naturally, you owe the company a few years of dedicated service. No matter how you see it, you're coming out ahead. When you tack the cost of schooling and a benefits package onto your paycheck, you will find you're doing far better than you realized.

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